Clear shipping information,
from checkout to delivery.

Order Processing

Orders are generally processed after payment has been successfully authorized or completed and after the order information has passed our normal review procedures.

Most in-stock orders are prepared for shipment within approximately 1–3 business days. Business days generally exclude weekends and public holidays.

Processing time is separate from carrier transit time. An order may therefore take additional time to reach you after it leaves our warehouse or fulfillment location.

Shipping Destinations

RivlinHome ships to destinations that are supported by our available carriers and fulfillment partners at the time of purchase.

Available shipping destinations may vary depending on the product, package dimensions, carrier restrictions, customs requirements, and warehouse availability.

Some oversized office chairs or selected replacement parts may not be available for delivery to every region. If we are unable to ship an item to the address provided, we may contact you before shipment to discuss available options.

Estimated Delivery Times

Delivery time depends on several factors, including destination, carrier service, warehouse location, customs clearance, package size, and local delivery conditions.

Any delivery estimate shown on our website, checkout page, or order confirmation is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Shipping Charges

Shipping charges, where applicable, are generally calculated or displayed before you complete your purchase.

Shipping fees may depend on:

• Destination country or region
• Product weight and package dimensions
• Number of packages
• Available carrier service
• Delivery speed selected
• Remote-area or special-handling requirements

Promotional free shipping, discounted shipping, or special delivery offers may be subject to additional eligibility conditions shown at the time of purchase.

Order Tracking

When tracking is available, tracking information is typically provided after the carrier has received and scanned the parcel.

It may take some time after shipment confirmation for the tracking number to show active movement on the carrier's tracking system.

Multiple Packages and Split Shipments

Some orders may be shipped in more than one package. This is especially common when an order contains a complete office chair together with replacement parts, accessories, or products stored at different locations.

Packages from the same order may:

• Have different tracking numbers
• Leave the warehouse on different dates
• Be delivered on different days
• Use different carriers

Receiving one package does not necessarily mean the remainder of the order has been lost or omitted.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address before submitting the order.

Please carefully verify:

If you discover an address error, contact us as soon as possible. We may be able to update the address before shipment, but we cannot guarantee changes after an order has entered fulfillment or after the parcel has been handed to the carrier.

Customs, Duties, Taxes, and Import Charges

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, handling fees, or other government or carrier-imposed charges.

Whether these charges apply and who is responsible for paying them depends on the destination, shipping method, applicable law, and the terms shown at checkout.

Unless RivlinHome expressly states that duties or import taxes are included in the purchase price, such charges may be collected separately by customs authorities, carriers, or local service providers.

Shipping Delays

While we work to ship orders promptly, delivery delays can occur for reasons beyond our control.

Delays may be caused by:

If your shipment is delayed, please check the carrier's tracking information first. If the tracking status appears unusual or has not changed for an extended period, contact our support team.

Delivery Attempts and Failed Delivery

Some carriers may require a recipient to be present, provide a signature, answer a telephone call, or arrange another delivery attempt.

If the carrier is unable to complete delivery, the parcel may be:

• Held at a local delivery facility
• Scheduled for another delivery attempt
• Sent to a pickup location
• Returned to sender after the carrier's holding period

Customers should monitor tracking information and respond to carrier notices when required.

Damaged Packages

If your order arrives with visible shipping damage, please inspect the package and product as soon as reasonably possible.

Keep the original packaging until the issue has been reviewed. We may request photos of:

Please contact us with your order number, a description of the issue, and clear supporting images. We will review the circumstances and provide an appropriate next step in accordance with our applicable policies.

Lost, Missing, or Marked-Delivered Packages

If tracking shows a package as delivered but you cannot locate it, first check:

• Around the delivery entrance or secure location
• With household members, reception, or building staff
• With neighbors where appropriate
• Any carrier delivery photo or delivery note

Carriers may occasionally mark a shipment as delivered shortly before the parcel is physically placed at the address. If the parcel still cannot be located after a reasonable period, contact the carrier and notify RivlinHome.

For packages that appear lost in transit, we may need to open or support a carrier investigation before a replacement or other resolution can be determined.

Shipping Support Contact

If you have questions about your shipment, tracking information, delivery address, or a shipping-related issue, please contact us.