Returns made clear.
Refunds handled fairly.

Return Eligibility

RivlinHome accepts eligible return requests in accordance with the conditions described in this policy.

To help us process your request efficiently, the product should generally meet the following requirements unless the return is being requested because of a verified defect, damage, or fulfillment error.

Return Request Period

Unless a different period is clearly stated on the relevant product page, eligible return requests should generally be submitted within 30 days after confirmed delivery.

A return request is considered submitted when you contact us with the required order and product information.

Condition of Returned Products

For non-defective returns, the product should generally be returned in a condition that allows it to be inspected and, where appropriate, resold.

Minor handling necessary to inspect the product may be acceptable, but significant use beyond what is reasonably necessary to evaluate the item may affect return eligibility or refund amount where permitted by law.

Items That May Not Be Eligible for Return

Certain products or circumstances may not qualify for a standard non-defective return.

Office Chair Parts and Compatibility

RivlinHome sells selected office chair replacement parts and accessories, including casters, gas lift cylinders, armrests, chair bases, headrests, lumbar support components, and other compatible parts.

Because office chair parts can vary by dimensions, stem size, mounting pattern, connection method, cylinder diameter, and chair design, customers should compare compatibility information before ordering.

Ordering an incompatible part is generally not considered a product defect if the listing accurately described the item. However, an unused and otherwise eligible part may still qualify for return under this policy.

Damaged or Defective Products

If a product arrives damaged or appears to have a manufacturing defect, please contact us as soon as reasonably possible after discovering the issue.

To help us assess the situation, we may request:

Depending on the verified issue and applicable circumstances, we may offer a replacement part, replacement product, repair solution, refund, or another appropriate remedy.

Wrong Item or Missing Item

If you receive an item that does not match your order, or if a component appears to be missing, contact us with your order number and clear photos of the product and package contents.

Please do not discard packaging or install the wrong item if you intend to request a correction.

Once the issue is verified, we may provide the missing item, send the correct product, arrange a return, or provide another reasonable solution.

How to Request a Return

Please contact RivlinHome before sending an item back. This allows us to confirm eligibility and provide the correct return instructions.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Please do not use an unusually expensive, unauthorized, or expedited return method without prior approval if you expect RivlinHome to cover or reimburse shipping charges.

Return Inspection and Approval

After a returned product is received, it may be inspected to confirm the product identity, condition, completeness, and reason for return.

The inspection may include checking:

• Whether the correct product was returned
• Whether major components are present
• Whether the item shows excessive use or damage
• Whether the claimed defect is present
• Whether the return matches the approved request

If the product condition differs significantly from the information provided when the return was authorized, we may contact you before completing the refund.

Refund Processing

Once a return has been received, inspected, and approved, the applicable refund will generally be issued to the original payment method.

After RivlinHome submits the refund, additional time may be required for your bank, card issuer, PayPal, or other payment provider to post the funds to your account.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We may be able to cancel the order if it has not yet entered fulfillment or been handed to the carrier.

Once an order has been shipped, cancellation may no longer be possible. You may instead need to follow the applicable return process after delivery.

Refused, Undeliverable, or Unclaimed Orders

If a package is refused, cannot be delivered because of incorrect or incomplete customer-provided address information, or is not collected from a carrier pickup location, it may be returned to sender.

Where permitted by law, shipping charges, return-to-sender costs, customs charges, or other fees caused by the customer's refusal, address error, or failure to collect the package may be deducted from the refund or charged separately.

If a shipment is returned because of a carrier error or another issue not caused by the customer, please contact us so we can review the circumstances.

Return & Refund Support

If you have questions about return eligibility, product condition, refunds, or a damaged shipment, please contact our support team.