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Contact RivlinHome
Need help?
We're here to assist.
Contact RivlinHome for questions about office chairs, replacement parts, product compatibility, orders, shipping, returns, refunds, warranty, or general customer support.
Customer Support
Email Support
Send us your question, order number, and product details for faster assistance.
ReginaLee2071@outlook.com
Product Questions
Chairs & Parts
Ask about dimensions, features, compatibility, replacement parts, and product selection.
View Product Help →
Order Support
Shipping & Returns
Contact us for tracking, delivery, damaged items, returns, refunds, or warranty support.
View Order Help →
01
Send Us a Message
Use the form below to prepare your message. When you click "Send by Email," your email application will open with the information automatically filled in.
For order-related questions, please include your order number whenever possible.
Prefer direct email?
You can email us directly at ReginaLee2071@outlook.com .
02
Product & Compatibility Questions
If you need help choosing an office chair or replacement component, send us as much relevant information as possible.
01
Office Chair Selection
Ask about chair dimensions, adjustment features, materials, lumbar support, armrests, recline, and general product features.
02
Replacement Parts
Ask about casters, gas lift cylinders, armrests, chair bases, headrests, and other compatible components.
03
Compatibility Review
Send dimensions, connection details, and clear photos of your existing chair when asking about part compatibility.
04
Product Specifications
Contact us if you need clarification about listed specifications before placing your order.
Replacement Part Questions
Measurements help us help you.
Chair parts that look similar may use different sizes or mounting systems. Include measurements whenever possible.
Stem diameter
Mounting-hole spacing
Gas lift dimensions
Clear product photos
03
Order Support
For questions about an existing order, please include your order number and the email address used at checkout.
01
Order Status
Ask whether your order is processing, shipped, or awaiting additional information.
02
Order Changes
Contact us promptly if you need to request a change before fulfillment begins.
03
Order Cancellation
Cancellation may be possible before an order enters fulfillment or ships.
04
Payment Questions
Contact us if you have questions about order payment status or a refund.
04
Return & Refund Support
Please contact RivlinHome before returning any office chair, component, or accessory.
If you are requesting a return, include:
Order number
Product name
Reason for return
Product condition
Photos if damaged
Delivery date
Missing part details
Preferred resolution
Need the full return rules?
View Return & Refund Policy →
Review eligibility, return periods, shipping responsibility, and refund processing.
05
Warranty Support
If you believe your office chair or eligible replacement part has a qualifying manufacturing defect, contact us with supporting information.
Office Chairs
Standard limited warranty:
12 months unless otherwise stated.
Chair Parts
Standard limited warranty:
6 months unless otherwise stated.
Warranty claims may require your order number, proof of purchase, product details, a description of the issue, and clear photos or video.
Review warranty coverage
View Warranty Policy →
See covered defects, exclusions, and claim requirements.
06
Shipping & Delivery Support
If your order has shipped, please include the tracking number when contacting us about delivery.
Tracking
Ask about tracking that has not updated or appears delayed.
Address Issue
Contact us quickly if you discover an incorrect shipping address.
Damaged Package
Keep the packaging and provide photos of the carton, label, and affected item.
Missing Package
Contact the carrier and RivlinHome if a parcel appears lost or cannot be located.
Need detailed delivery information?
View Shipping Policy →
Review processing, tracking, international shipping, delays, and delivery issues.
07
Company Information
RivlinHome is operated by Foshan Ruilin Furniture Accessories Co., Ltd.
Company
Foshan Ruilin Furniture Accessories Co., Ltd.
Brand
RivlinHome
Business
Office chairs, ergonomic seating,
office chair replacement parts,
and related accessories
Address
Unit 3A, Block H, Haojun Furniture and Decoration Materials City,
Longzhou West Road, Shafu Village, Longjiang Town,
Shunde District, Foshan City
Website
rivlinhome.online
Contact FAQ
Before you send your message.
Include your order number,
purchaser name, email address,
product name, and a clear explanation
of the issue or question.
Include your order number
and clear photos of the outer packaging,
shipping label, affected product area,
and complete product where possible.
Send clear photos of the existing component,
relevant dimensions, mounting-hole spacing,
stem size, gas lift dimensions,
or other measurements applicable to the part.
Please contact us before returning a product.
This allows us to confirm eligibility
and provide the correct return instructions.
Privacy-related questions or eligible privacy requests
can be sent to ReginaLee2071@outlook.com.
We may need to verify your identity
before completing certain requests.
Self-Service Help
You may find the answer here.
Help Center
FAQs
Common questions about products, orders, shipping, returns, warranty, and chair parts.
View FAQs → DeliveryShipping Policy
Processing, tracking, customs, delays, and delivery information.
Read Policy → ReturnsReturn & Refund Policy
Return periods, eligibility, shipping costs, and refund processing.
Read Policy → Product SupportWarranty
Warranty periods, qualifying defects, exclusions, and claim steps.
Read Policy →
RivlinHome Support
Email RivlinHome
Still need help?
Email us with your question. For order-related support, include your order number so we can review your request more efficiently.