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RivlinHome Privacy Policy
Your privacy matters.
Here is how we handle your data.
This Privacy Policy explains how RivlinHome collects, uses, stores, shares, and protects personal information when you visit our website, create an account, place an order, contact customer service, or otherwise interact with us.
Data We Collect
Only What We Need
We collect information needed to operate the website, process orders, deliver products, and provide support.
Payments
Processed Securely
Payment information may be processed by independent payment service providers and is subject to their security practices.
Data Sharing
Limited to Business Needs
Information may be shared with service providers such as payment processors, carriers, hosting providers, and support tools.
Your Rights
Access & Control
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information.
Important:
This Privacy Policy applies to RivlinHome's website and services.
Third-party services, payment providers, carriers, and external websites
may have their own privacy policies.
01
Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through the RivlinHome website and related interactions with our customers.
This includes information collected when you:
- Browse rivlinhome.online
- Create or use a customer account
- Purchase an office chair, replacement part, or accessory
- Contact customer service
- Submit a return, refund, warranty, or shipping inquiry
- Subscribe to marketing communications
- Interact with website forms, cookies, or analytics tools
This policy does not necessarily apply to independent third-party websites, services, payment providers, or carrier websites that operate under their own privacy policies.
02
Personal Information We Collect
The personal information we collect depends on how you interact with RivlinHome and which services you use.
01
Contact Information
Name, email address, telephone number, billing address, and shipping address.
02
Order Information
Products ordered, quantity, price, order number, transaction date, shipping method, and order status.
03
Account Information
Account login details, saved addresses, order history, and account preferences.
04
Customer Service Data
Messages, emails, photos, videos, warranty information, return requests, and support correspondence.
05
Device Information
IP address, browser type, operating system, device type, language, and related technical data.
06
Website Activity
Pages viewed, links clicked, products viewed, session activity, and website interaction information.
03
Information Collected Automatically
When you access our website, certain technical information may be collected automatically by our website, hosting environment, analytics tools, security systems, or service providers.
This may include:
IP address
Browser type
Device type
Operating system
Referral source
Pages visited
Session duration
Approximate location
Cookie identifiers
Technical logs
Error logs
Security events
This information helps us operate the website, understand usage patterns, detect technical problems, improve performance, and protect against fraud or abuse.
04
Orders, Accounts, and E-Commerce Data
When you place an order through RivlinHome, we collect information necessary to process and fulfill your purchase.
This may include:
- Customer name
- Billing address
- Shipping address
- Telephone number
- Email address
- Product information
- Order amount
- Shipping method
- Payment status
- Tracking information
- Refund or return status
This information is used to complete transactions, send order updates, provide customer service, detect fraud, fulfill warranty requests, and comply with accounting or legal requirements.
05
Payment Information
RivlinHome may use third-party payment service providers to process payments.
Depending on the payment method selected, payment providers may collect information such as:
Payment Method
Credit card, debit card, PayPal, or another available method
Transaction Data
Payment amount, transaction ID, authorization status,
and payment date
Billing Information
Name, billing address, and other payment verification details
Payment card information
Full payment card details may be entered directly into secure payment interfaces operated by payment providers. RivlinHome may receive transaction confirmations, payment status, and limited payment-related information rather than full card credentials.
07
How We Use Personal Information
We use personal information for legitimate business and operational purposes, including:
01
Process and fulfill orders
02
Deliver office chairs and accessories
03
Send order and shipping updates
04
Provide customer support
05
Handle returns and refunds
06
Process warranty claims
07
Prevent fraud and misuse
08
Improve website performance
09
Analyze website activity
10
Maintain security
11
Send marketing where permitted
12
Comply with legal obligations
08
Legal Bases for Processing
Where applicable privacy law requires a legal basis for processing personal information, RivlinHome may rely on one or more of the following:
Contract
Processing necessary to complete an order, provide a product, process a return, or otherwise perform our agreement with you.
Legitimate Interests
Processing reasonably necessary for security, fraud prevention, website improvement, business administration, and customer service.
Consent
Where required, we may rely on your consent for marketing, cookies, or certain optional processing.
Legal Obligation
Processing required to comply with tax, accounting, regulatory, legal, or law-enforcement obligations.
10
Marketing Communications
If you subscribe to RivlinHome updates, we may send marketing emails about new products, office chair care, promotions, or related information.
Where required by law, marketing communications are sent only with appropriate consent or another valid legal basis.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.
Transactional messages are different
Even if you unsubscribe from marketing, we may still send necessary order, shipping, payment, refund, warranty, account, or security communications.
11
Data Retention
RivlinHome retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to legal, accounting, tax, fraud-prevention, and dispute-resolution requirements.
Order Records
Retained as reasonably necessary for fulfillment, accounting, returns, warranty, tax, and legal purposes.
Customer Support
May be retained to resolve inquiries, maintain service history, and handle disputes.
Account Data
May be retained while your account remains active and for a reasonable period afterward.
Technical Logs
May be retained for security, troubleshooting, and fraud-prevention purposes.
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
12
Data Security
RivlinHome uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.
Access Controls
Access to personal information is limited based on operational need.
Secure Connections
Website communications may use encrypted HTTPS connections.
Security Monitoring
Systems may monitor suspicious activity, abuse, and unauthorized access attempts.
No online system or method of electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
13
International Data Transfers
RivlinHome may use service providers located in countries different from your own.
As a result, personal information may be processed or stored outside your country or region.
Where applicable law requires additional safeguards for international transfers, we may use reasonable contractual, technical, or legal measures to support the lawful transfer of personal information.
14
Your Privacy Rights
Depending on where you live, applicable privacy law may give you certain rights regarding your personal information.
01
Right of Access
Request information about personal data we hold about you.
02
Right to Correction
Request correction of inaccurate or incomplete information.
03
Right to Deletion
Request deletion of eligible personal information, subject to legal exceptions.
04
Right to Restrict
Request restriction of certain processing where applicable.
05
Right to Object
Object to certain processing, including some direct marketing.
06
Data Portability
Request eligible information in a portable format where required.
07
Withdraw Consent
Withdraw consent where processing is based on consent.
08
Complaint Rights
Contact an applicable privacy or data-protection authority where permitted.
Privacy Request
Want to exercise a privacy right?
Contact us at ReginaLee2071@outlook.com . We may need to verify your identity before completing certain requests.
15
California Privacy Information
If California privacy law applies to you, you may have certain rights regarding your personal information.
These rights may include the right to request:
- Categories of personal information collected
- Sources of personal information
- Business purposes for collecting information
- Categories of third parties receiving information
- Access to certain personal information
- Correction of inaccurate information
- Deletion of eligible information
RivlinHome does not intend to discriminate against customers for exercising applicable privacy rights.
Sale or sharing of personal information
RivlinHome does not intentionally sell personal information for money. Certain advertising or analytics technologies, if used, may be treated as "sharing" or similar activity under some privacy laws. Where legally required, appropriate opt-out controls may be provided.
16
Children's Privacy
RivlinHome is intended for general adult shoppers and is not directed to children.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to RivlinHome without appropriate authorization, please contact us so we can review the situation.
17
Third-Party Websites and Services
RivlinHome may link to websites or services operated by third parties.
Examples may include:
- Payment provider websites
- Shipping carrier tracking pages
- Social media platforms
- External support or service tools
We are not responsible for the privacy, security, content, or practices of websites we do not control.
We recommend reviewing the privacy policy of any third-party service you use.
18
Do Not Track and Browser Controls
Some browsers offer a "Do Not Track" signal or similar privacy preference.
Because there is not always a single universally accepted technical standard for responding to these signals, website behavior may vary depending on the technologies and services in use.
You can also control cookies through your browser settings and, where available, through website cookie controls.
19
Changes to This Privacy Policy
RivlinHome may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, technology, or business practices.
When we update the policy, the revised version will be published on this page with an updated revision date.
We encourage you to review this Privacy Policy periodically.
20
Privacy Contact Information
If you have a privacy question, want to exercise a privacy right, or have a concern about how RivlinHome handles personal information, please contact us.
Company
Foshan Ruilin Furniture Accessories Co., Ltd.
Address
Unit 3A, Block H, Haojun Furniture and Decoration Materials City,
Longzhou West Road, Shafu Village, Longjiang Town,
Shunde District, Foshan City
Website
rivlinhome.online
Privacy FAQ
Common privacy questions.
Depending on how you use the website,
we may collect contact information,
billing and shipping details,
order information, account data,
customer support messages,
device information, and website activity.
Payment card information may be entered directly
into secure interfaces operated by payment service providers.
RivlinHome may receive payment status,
transaction IDs, and limited payment information
rather than full card credentials.
We need shipping information to fulfill your order,
deliver office chairs or accessories,
provide tracking, and resolve shipping issues.
Depending on applicable law,
you may have the right to request deletion
of eligible personal information.
Certain information may still need to be retained
for legal, tax, accounting, fraud-prevention,
or dispute-resolution purposes.
Use the unsubscribe link in the marketing email
or contact us at ReginaLee2071@outlook.com.
You may still receive necessary transactional messages
related to orders, shipping, refunds, or security.
Yes, where necessary to deliver your order.
Carriers may receive information such as
recipient name, shipping address,
telephone number, and delivery-related information.
Privacy Question?
Contact Privacy Support
Contact RivlinHome.
If you want to request access, correction, deletion, or have another privacy-related question, contact our support team.
Last updated: September 2026