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RivlinHome Warranty
Built for everyday use.
Backed with practical support.
RivlinHome stands behind the quality of our office chairs and compatible chair parts. Our limited warranty is designed to protect customers against qualifying defects in materials and workmanship under normal intended use.
Office Chairs
12 Months
Limited warranty against qualifying manufacturing defects.
Chair Parts
6 Months
Limited warranty for eligible replacement parts and accessories.
Coverage
Original Buyer
Warranty coverage applies to the original purchaser unless otherwise stated.
Support
Email Assistance
Our team can review photos, order information, and product details.
Important:
If a specific product page states a different warranty period or coverage
condition, the warranty information shown on that product page takes priority
for that product.
01
What This Limited Warranty Covers
RivlinHome provides a limited warranty against qualifying defects in materials and workmanship that arise during normal use of the product within the applicable warranty period.
A manufacturing defect generally refers to a defect that was present because of the way the product or component was produced, assembled, or finished, rather than damage caused by use, misuse, accidents, improper installation, or ordinary wear.
✓
Structural Defects
Qualifying defects in the chair frame, base, or other structural components under normal intended use.
✓
Mechanism Defects
Eligible defects affecting reclining, tilt, adjustment, or other built-in chair mechanisms.
✓
Gas Lift Defects
Premature failure of an eligible gas lift cylinder that is not caused by misuse, impact, or incorrect installation.
✓
Component Defects
Qualifying defects in eligible armrests, casters, bases, headrests, and supported accessories.
✓
Material Defects
Certain premature failures in upholstery, mesh, or other materials where the issue results from a manufacturing defect.
✓
Assembly Defects
Certain defects caused by incorrect factory assembly or production where the product was not altered by the customer.
02
Warranty Period
Unless a different warranty period is clearly stated on the individual product page, the following standard warranty periods apply.
| Product Type | Standard Warranty | Coverage Basis |
|---|---|---|
| Complete Office Chairs | 12 months | Qualifying defects in materials and workmanship |
| Gas Lift Cylinders | 6 months | Qualifying functional defects |
| Chair Wheels / Casters | 6 months | Manufacturing or material defects |
| Armrests / Arm Pads | 6 months | Manufacturing defects |
| Chair Bases | 6 months | Structural manufacturing defects |
| Headrests / Lumbar Components | 6 months | Qualifying material or functional defects |
| Other Chair Accessories | 6 months unless stated otherwise | Qualifying manufacturing defects |
When does the warranty begin?
The warranty period begins on the original purchase date shown in your order confirmation, invoice, or other valid proof of purchase.
03
What Is Not Covered
This limited warranty does not cover damage or deterioration that does not result from a qualifying manufacturing defect.
01
Normal wear and tear, including gradual wear to wheels, fabric, mesh, padding, arm pads, finishes, and surfaces.
02
Damage caused by misuse, abuse, excessive force, improper handling, or use outside the intended purpose.
03
Accidental damage, including drops, impacts, crushing, cuts, burns, liquid damage, or other external events.
04
Damage resulting from incorrect assembly, modification, repair, or installation not performed according to applicable instructions.
05
Damage caused by using incompatible third-party parts, accessories, tools, or components.
06
Cosmetic variations that do not affect normal functionality, including minor color, grain, texture, or finish differences.
07
Damage caused by prolonged exposure to moisture, direct sunlight, excessive heat, corrosive substances, or unsuitable environmental conditions.
08
Damage arising from use that exceeds stated product specifications, dimensions, load limits, or compatibility requirements.
09
Products purchased from unauthorized sellers where valid proof of purchase cannot be verified.
10
Products with removed, altered, or unreadable identifying information where such information is reasonably necessary to verify the product.
04
Chair Parts and Accessories
RivlinHome sells selected office chair replacement parts and accessories, including casters, gas lift cylinders, armrests, bases, headrests, lumbar support components, seat-related components, and other compatible parts.
Because replacement parts may vary by chair design, dimensions, mounting method, and connection standard, customers are responsible for checking compatibility information before purchase.
Before ordering a replacement part
Check compatibility carefully.
Compare the product dimensions, connection points, stem size, mounting pattern, cylinder dimensions, or other specifications shown on the product page with your existing office chair.
Check dimensions
Check mounting type
Check model compatibility
Contact us if uncertain
A compatibility mismatch caused by ordering an incorrect part is generally not considered a manufacturing defect under this warranty. However, it may still be eligible for return under our applicable Return & Refund Policy if the return requirements are met.
05
How to Make a Warranty Claim
If you believe your RivlinHome product has a qualifying defect, please contact us as soon as reasonably possible after discovering the issue.
1
Contact RivlinHome
Email our support team at ReginaLee2071@outlook.com .
2
Provide Your Order Information
Include your order number, purchaser name, purchase date, and the product or part involved.
3
Describe the Issue
Explain what happened, when the issue first appeared, and how the product was being used.
4
Send Photos or Video
We may request clear photos or short videos showing the product, affected area, connection point, damage, or serial/model information where applicable.
5
Wait for Assessment
Our support team will review the information and may request additional details before confirming whether the issue is covered.
Information that may be requested
Order number
Proof of purchase
Product name
Photos of defect
Video if needed
Product dimensions
Shipping address
Description of issue
06
Warranty Remedies
If we confirm that a product has a qualifying defect covered by this limited warranty, RivlinHome may, at its reasonable discretion and subject to applicable law, provide one of the following remedies.
Option 01
Replacement Part
If the issue can reasonably be resolved by replacing a defective component, we may provide an eligible replacement part.
Option 02
Product Replacement
Where appropriate, we may replace the affected product with the same or a reasonably comparable product.
Option 03
Repair Solution
Where practical, we may provide instructions, components, or another reasonable repair solution.
Option 04
Refund or Credit
In certain cases where replacement or repair is not practical, another remedy such as refund or store credit may be offered where appropriate and permitted by law.
The exact remedy depends on the nature of the defect, product availability, repair feasibility, location, and other relevant circumstances.
07
Shipping, Return, and Related Costs
Do not return a product or component for warranty service unless RivlinHome has provided return instructions.
Depending on the verified defect, product type, customer location, and selected remedy, RivlinHome may provide instructions for replacement-part shipment, return shipment, product disposal, or another appropriate process.
Where a claim is confirmed as covered, reasonable warranty-related shipping arrangements may be provided by RivlinHome where applicable. Costs caused by unauthorized shipping methods, incorrect addresses, missed delivery, improper packaging, or returns made without authorization may remain the customer's responsibility where permitted by law.
Please contact us before shipping anything back.
Unauthorized returns may delay assessment and may not be eligible for reimbursement of shipping charges.
08
Home Office and Commercial Use
RivlinHome office chairs may be used in home offices, professional offices, and other work environments where the product is used within its intended specifications.
Heavy-duty, continuous, industrial, shared institutional, rental, hospitality, public-access, or unusually intensive use may result in wear that differs substantially from typical individual office use.
If a product is specifically marketed for commercial, heavy-duty, or high-frequency use, any special warranty conditions shown on the relevant product page will apply.
09
Your Legal Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws. Nothing in this warranty is intended to exclude, restrict, or modify rights that cannot lawfully be excluded or limited.
Consumer rights may vary depending on your country, state, province, or other jurisdiction.
To the extent permitted by applicable law, this limited warranty applies only to the specific products and defects described here and does not create additional warranties beyond those that cannot lawfully be excluded.
10
Warranty Support Contact
If you have a question about warranty coverage, replacement parts, compatibility, or an existing claim, please contact our customer support team.
Company
Foshan Ruilin Furniture Accessories Co., Ltd.
Address
Unit 3A, Block H, Haojun Furniture and Decoration Materials City,
Longzhou West Road, Shafu Village, Longjiang Town,
Shunde District, Foshan City
Website
rivlinhome.online
Warranty FAQ
Common warranty questions.
No. Normal wear and tear that develops through ordinary use
is generally not considered a manufacturing defect.
Unless the relevant product page states a different period,
complete RivlinHome office chairs are covered by our standard
12-month limited warranty against qualifying manufacturing defects.
Eligible replacement chair parts are generally covered for
6 months against qualifying defects in materials or workmanship,
unless otherwise stated on the product page.
Yes. We may require the order number, invoice,
confirmation email, or another reasonable form of proof
showing when and where the product was purchased.
No. Please contact RivlinHome first. Many chair issues
can be evaluated from photos or video and may be resolved
by replacing a component without returning the complete chair.
Need Warranty Assistance?
Contact Warranty Support
Tell us what happened.
Include your order number, product details, and clear photos of the issue so our support team can review your request efficiently.
Last updated: September 2026